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Principal Software Engineer - Mobile @ Zendesk, Remote in EMEA*

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Company: Zendesk

Contract: Full time

Remote: Yes* (Ireland, Poland, Denmark, France, Italy, Spain, United Kingdom, Germany, Netherlands)

At Zendesk, we truly believe that to build a great product you have to have great people.

On the mobile engineering teams, we power customer engagement in some of your favorite apps, via our SDK integrations, present in thousands of apps used by millions of users. We also deliver the best customer experience for agents using our Support and Chat apps, which enables delivering customer support and engagement on the go, as well as the Sell app that helps the salesperson to work on the move.

About the role

We’re looking for a top-tier veteran software developer of native mobile apps and SDKs along with the services that support them to help take our mobile products to the next level in terms of functionality, stability and quality.

You’ll be joining the Mobile group that owns Zendesk’s mobile apps & SDKs. Architecting, designing, implementing and supporting robust, scalable and maintainable services that many product teams will integrate with in order to deliver groundbreaking capabilities to our customers is challenging and exciting.

Your vision will be the guiding one, ensuring our teams work well together and seamlessly integrate with the overall company product set. You’ll also play a key role in working with engineering leaders to ensure different product teams' needs are understood, catered for and aligned with the current and future plans.

You will

  • Create an inclusive environment that is conducive to happy and productive work for you and your team.
  • Support your team members in their goals - technical, career, and personal.
  • Work collaboratively with a small focused team on apps that need to be robust, scalable, and maintainable.
  • Participate in every stage of the development life-cycle including feature conception, design, implementation, testing, rollout, and making everything run smoothly & safely in production.
  • Follow and improve our practices at every stage of development

What we offer

  • Full ownership of the projects you work on.
  • What you will be doing will have a customer impact.
  • Teams of passionate people who love what they do.
  • Exciting projects, ability to implement your own ideas and improvements.
  • Opportunity to learn and grow.​

... and everything you need to maintain work-life balance:

  • Flexible working hours.
  • Professional development fund.
  • Comfortable office, daily catered breakfasts, and lunches (once we’re back in the office) or reimbursement of the equipment of your choice for home-office setup.
  • Premium Medical Insurance (incl. dental care & physiotherapy) as well as Private Life Insurance.

What you will bring to the role

  • Work with teams to lead our most important technical initiatives across mobile apps, SDKs and services.
  • Provide technical advice and mentorship to engineers and help develop technical leadership capabilities across the group.
  • Tackle complex problems, often touching many systems and sometimes different technologies.
  • Facilitate or coordinate sessions with a few teams to determine a design/architecture/plan for the next phase of a project and the future of mobile in Zendesk.
  • Check-in on recently completed work to ensure it’s delivering the desired outcome and operating as expected.
  • Explore new capabilities or search for a viable path forward to a newly discovered unknown.
  • Identify components and possible issues that could slow down our plans. Collaborating across our teams to formulate a progressive menu of options for fixing these issues before they become bottlenecks.
  • Make pragmatic evidence-based recommendations on new technologies or standards and their strengths and weaknesses relative to our problem space.

At Zendesk, we believe that every great customer relationship stems from a conversation. So we built a customer service software company that designs solutions to foster better customer relationships. From large enterprises to startups, powerful, innovative customer experiences should be within reach for every company, no matter the size, industry or ambition. Zendesk serves more than 160,000 customers across a multitude of industries in over 30 languages. Zendesk is headquartered in San Francisco, and operates offices worldwide

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer.

Head over here to learn more about this job opportunity.


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